Refund Policy for Zero PC Games

Due to the nature of digital products, all sales are generally final once the product key or code has been delivered.

Eligible Refund Cases

Refunds may only be issued if:

• The product code is invalid
• The purchased item was not delivered
• You received the wrong product
• Technical issues are verified by our support team

Non-Refundable Cases

Refunds will not be provided for:

• Activated or redeemed digital codes
• Incorrect purchases made by the customer
• Compatibility issues not mentioned in the product description
• Change of mind after delivery

Refund Process

To request a refund, contact our support team within 24–48 hours after purchase and provide:

• Order number
• Proof of issue
• Screenshots if applicable

Approved refunds may take several business days to appear depending on the payment provider.